Job Posting: Client Experience Specialist/PT Technician

We are looking for someone who is not looking for a job, but is looking for an opportunity to be a part of something exciting and willing to work hard to make it happen. 

We are excited to be growing our team at AAA Physical Therapy and looking to add an administrative position focused on building client relationships.  We don't just want anyone...we want someone that wants to work in a small team environment, someone that has a passion for helping others, has a positive outlook on life, and excited about working for a young, new company and will take pride in helping us grow to new heights.

The Company: 

AAA Physical Therapy is a clinic that is focused equally on BOTH world-class healthcare AND amazing customer service. All staff at AAA PT work within a team concept in order to provide valuable outcomes as defined by the needs of our customers. The entire team at AAA PT assist customers in meeting their healthcare needs that minimize the use of medications, injections, and surgical procedures. You can grow and will be coached with training that allows you to become a world class service representative while helping customers achieve health transformations.

Our Mission: 

AAA Physical Therapy’s mission is to provide the best personalized physical therapy possible across all ages. To do this, we strive to educate more people on why and how physical therapy helps in their path to wellness. 

Our Core Values: 

  • You are the center of all that we do

  • Person first, patient second

  • Serve with dignity and respect

  • Anticipate unstated needs

  • Create WOW experiences

  • Discover Creative solutions

  • Welcome and embrace change

  • Fun, positive team spirit

  • Commitment to lifelong learning and growth

  • Compassion, Dedication, Excellence

The Position: Client Experience Specialist/PT Technician 

The Benefits: 

  • Energetic, fun and family-like atmosphere featuring quarterly staff outings and weekly continuing staff development meetings. 

  • Productivity bonuses for both individual and clinic goals. 

  • Very competitive pay 

  • Support and training that will equip you with business, clinical and administrative skills far beyond the typical front desk type job.

You Should Apply If – ( How To Apply Listed Below ) 

  • If you are a friendly person who can connect quickly with strangers over the phone and/ or in person

  • You want to learn and gain skills for helping to grow a small business

  • You like the thrill of a challenge and the satisfaction of seeing your hard work make a difference

  • You like helping people and like the idea of providing the best information- so our potential clients can make the best decision for their health

The clinic is open from 8am to 8 pm M –F and 8-12 Saturday, the successful candidate may be assigned a range of hours between 2:00 pm to 8 pm on several days of the week. Occasionally, there will be additional hours of coverage for promotional events in order to advance the mission of the clinic.

Pay for this position is $13+ per hour depending on experience.

For a Copy of the Job Description for PT Technician click here.

A Few Of Our Team Expectations   

What we expect of you: 

  • If you are not sure if something would fall into your area of responsibility that you assume that it does until you present it and we can review it and make a decision.
  • That when your performance is going off course, We want to hear about it from you ASAP, preferably accompanied by the action steps you plan to take to get it on course.
  • That you will ask for help where you think you might need it. We’d rather have you err on the side of asking for too much help than not enough.
  • That you actively embrace, support and teach the AAA PT Mission, Vision and Core Values

What you can expect from us: 

Most importantly to provide:

  •  A clear vision of the future of AAA PT and participation in developing your area, including providing you with the tools and resources you need. 
  • Clear performance expectations.
  • Recognition for work well done.
  • Rewards for results, as agreed upon thru base pay, bonuses, etc.
  • A willingness to share insights, experiences, sources of information, etc. I will often do so without being asked. This may cause some concern or irritation on your part, let me know if it gets to be too much, but also don’t hesitate to ask for more.
  • Lots of ideas, information, opinions, etc. They are not directives-push me to clarify expectations if I start mixing up ideas and opinions with specific requests for action.
  • There will occasionally, what may seem like long periods of silence, times where we won’t be able to sit down and review things as often as we might like. Do not mistake this silence for apathy or misinterpret it as me not caring about you or being angry with you. I am just busy and slightly distracted, but I still care about you and your area.

To Apply: 

Email your resume and cover letter – or better yet a video - with answers to the questions below to:

Questions to Answer : 

  1. How did you learn about this role at AAA PT?
  2. Why are you interested in this role?
  3. What is your primary motivation ?  Why are you looking for work?

a.   Money  b.   Perks   c. Recognition

     4.   Did you play any Sports growing up?  Or do you now?

     5.   If you could travel anywhere in the world for a month and money 

           was not an issue,  where would you go and why?

     6.   Which of our Core Values resonates with you the most?

     7.   Which do you find the most challenging? 

Bonus Question: 

What else would you like us to know about you? 

The AAA PT Application Process

At AAA Physical Therapy, we know applying for a new a job can be intimidating and even a little confusing. We want you to feel comfortable    and excited to apply at AAA PT.  Applying for a new role takes courage, and it's hard to muster that courage when—more often than not—your only reward is silence.

Our hiring process is different than most, we want you to know that when you apply for a role, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process we strive to make sure you never go more than seven days without hearing from us.

Here's what happens when you apply for a position:

1. Applying: 

We are a small , but growing business. So when you apply we don’t have a full time HR Department combing through the applications.  We are usually treating clients and get to the applications at the end of, usually, a long day.  We will strive to get back to you within a few days to let you know if we think it is in both of our best interests to move on to the next step, regardless, we want you to know that we really appreciate you applying and considering us as a potential employer!

2.  Evaluation: 

Your resume is, honestly, the least important part of the evaluation process.  We trust that you are not applying for a job that you are not qualified for and that the information you provide is current and accurate.   We are less interested in your history and more interested in learning about who you are, not where you have been.  We do this in several ways, based on evidence that demonstrates you have the relevant skills for the job, then we evaluate your writing and communication skills, along with your knowledge of AAA PT. 

3. The Phone Call

Once we have reviewed your initial application, if we have determined that you seem like a potentially good fit you will receive a phone call from us thanking you for applying and looking to set up a time for a more formal video interview on Zoom within the next few days.  If we have determined that at this point we don’t seem like a good match then you'll hear back from us, via e-mail,  letting you know we're passing over your application for this role.

4.  First Video Interview

The first interview is really an opportunity for us to get to know each other - it usually lasts 30 - 45 minutes.  Here you'll be asked questions that dig into your relevant experience for this role, and you'll have a chance to evaluate whether or not AAA PT matches up with the values you want to have in an employer.  So it is essential to come to this interview prepared with lots of questions.  This is as much for you to interview us as it is for us to interview you. 

5. Second Video Interview 

The second interview is with a few of the people who you will be working with on a daily basis, your team-mates.   Our culture is very important to us and we want to give our team an opportunity to learn more about their potential teammate as well as for you to learn more about them.

6. Skills Assessment:  

This is a practical evaluation to see if you have the relevant skills to succeed in the role. You won't be evaluated on skills that don't matter. For example, we won't give whiteboard algorithm quizzes, or ask you how many golf balls could fit inside a school bus. If you are applying for a position as a Physical Therapist you won’t be evaluated on your mastery of Excel or PowerPoint. 

If you don't make it to this step, you'll hear back from us letting you know. 

We also evaluate relevant skills by administering short exercises done outside of the interviews:  math, communication, critical thinking skills, etc.

7.  Final Interview: 

The final interview also known as a working interview is an actual shift in our clinic where we all get a chance to evaluate each other in real working conditions to get a clear picture of what it would really be like to work together.  We normally go out for lunch together as well to get to know each other better outside of work.  You will be paid in cash at the end of the day for this work. 

8. Reference, Background and Credit Checks: 

We will ask you for professional references for people that have worked with you in the past, we are primarily interested in learning from people you reported to not your BFF at work.  We want to get a better idea of what it's like to work with you. We promise that we will never reach out to your existing employer without your permission.

We also perform background and credit checks so that we have a clear picture of any red flags that might be of concern in the future. 

9. Offer: 

Once the references, background and credit checks are complete, and everything still seems like a great fit then we'll call you with a verbal offer with the highlights of the offer including details about salary, benefits and other relevant compensation details. We will follow up with a formal written offer within 24 hours at which point you will have 48 hours to return the offer with your signature. 

Hopefully, you'll accept the offer! and we can start working out a start date and training details to welcome you to AAA PT. 

At each point in this process, we promise not to go silent on you. We strive to never go more than seven days without letting you know the status of your application.

Thank you for considering a career at AAA PT!